Home' Air Force News : April 12th 2012 Contents WE ALL HAVE A ROLE TO PLAY
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April 12, 2012
Air Force Improvement
Support Group (AOSG) has
launched its Foundation
Element Centre (FEC) to deliv-
er more effective and efficient
administrative support services
across the group.
The Acting Director
Capability Reform, AOSG,
WGCDR Stephen Kerr, said the
Administrative Services Review
of late 2011 showed that per-
sonnel in some units were
spending time on administrative
support that was shared across
the group, such as human
resources, logistics, IT and
project management. This took
time away from their primary
"The FEC has been imple-
mented to address this, with the
aim of reducing duplication,
increasing efficiency and creat-
ing consistency in delivery of
administrative services," he
"In designing the FEC,
and responding to the AOSG
Review, we focused on the
main areas of: accuracy and
timeliness in all administrative
processing; customer satisfac-
Director General AFI
AIRCDRE Adam Brown
DO YOU have a role in Air Force Improvement
(AFI) and strategic reform? Absolutely.
We are a very different Air Force today
than we were at our beginning in 1921.
We have changed to meet the demands
placed upon us by war, peace, technology,
society; and we have done this through
the ingenuity and innovation of our people.
Today, AFI is of fundamental importance to
Air Force and provides a great opportunity for
every unit to challenge the status quo, think
differently, and create the future.
You know the work and the problems
Innovation and improvement are CAF
We have serious challenges ahead of us:
conducting operations, introducing and sup-
porting our new aircraft and systems, evolv-
ing our organisation and processes to get the
most from our capabilities, and doing all this
in a financially constrained environment.
We can't be successful in this unless
every member of the Air Force team is
You know the work and what adds value,
you also know where the waste is.
We need your experience to look innova-
tively at what you do, to find ways to perma-
nently do it better.
We control our destiny
Running the Air Force is complex and
As you all know, we are in a very tight
financial environment. It is not going to get
tion; and focus on continuous
He said staff across AOSG
had been involved and their
commitment to improving the
group had been fantastic.
"The FEC has only been
operating for a couple of
months now, but already we are
seeing more consistent service
delivery across AOSG."
WGCDR Kerr said feedback
had been mixed. Some of this
was because some units were
being over-serviced before and
this had now reduced. However,
in a few cases, processes didn't
work as anticipated and some
things fell through the cracks.
"The really positive thing
has been that our continuous
improvement approach has
meant we've been able to iden-
tify these shortfalls and we're
now looking at how to address
them," he said.
MAKING A DIFFERENCE: Part of the AOSG Administrative
Services team, from left, David Collison, LAC Phillip Coutts,
CPL Kirsty Evans and SGT Michael Fuller.
Photo: LACW Nicci Freeman
If we don't take the lead and improve we
run the risk of having changes made for us.
Every work decision we make costs some-
one time or money; we need to value every-
one's time, we can't afford waste.
Ask yourself, are you doing the right
things? Are you doing those things right? We
must all play our part in improving Air Force.
The Chief often talks about how we need
to control our own destiny and change before
we are forced to. AFI and SRP give us the
chance to do this.
We all have frustrations at work -- a part
that's not available when you need it, a job
that takes twice as long as it should.
AFI challenges you to look at processes
large and small; improving them, ensuring
they add value, stop doing them if they don't,
removing frustration, and then using the
freed-up time more productively.
That means more time for our friends
and families, more time to commit to those
key tasks we never get around to, and more
capacity to surge when needed.
There is no more useless weapon of war
than a broken jet.
By removing waste AFI aims
to help make sure this doesn't
In 91 years, we have
come a long way. We have
never stood still.
Today, under AFI, we have
the opportunity and duty
to continue that legacy of
innovation and reform to
create the Air Force of
the future. Improvement
is part of who we are.
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