Home' Air Force News : May 26th 2011 Contents 18
May 26, 2011
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Now you can
tour from duty
Expressions of Interest
Role: CO Air Force
Closing date : May 27
Role: OHS Long Term
Closing date : May 27
Role: Remuster to
SECPOL SI ADFIS
Closing date : May 31
Role : 1RTU No 1 Flight
Closing date : May 31
Role : Remuster to
Closing date : June 6
on how to apply,
log on to People
Central on the
MEASURES will be implemented by July to improve
the flow of information between Toll Transitions and
Defence Housing Australia (DHA) as a result of the
Directorate of Relocations and Housing's (DRH)
post-peak posting review.
The annual review looks at relocation and hous-
ing services delivered to ADF members and their
With a higher number of complaints received from
ADF members regarding Toll Transitions during the
2010 to 2011 peak posting cycle, relocation adminis-
tration services took priority as part of the review this
Director of Relocations and Housing Alan
McClelland acknowledged the valuable feedback pro-
vided by concerned members and their families, who
experienced difficulties with their relocations in the
lead-up to and during the posting cycle.
"Some of the key and common issues raised by
members included problems with Toll Transitions'
website, poor communication and a lack of respon-
siveness from case managers. These problems caused
great frustration and anxiety for some members and
their families," Mr McClelland said.
"DRH staff recently met with Toll Transitions and
the other service providers to identify the key lessons
from the last posting cycle. Consequently, changes
will be made to ensure the next posting cycle runs
smoothly for members."
One primary lesson was that the time between
members submitting an application for relocation and
receiving their movement plan from Toll Transitions
needed to be reduced.
"Members can play an important role in speeding
up this process by lodging their application for reloca-
tion paperwork as soon as they receive their posting
orders and keeping their home address details up-to-
date on PMKeyS," Mr McClelland said.
"This will also assist DHA with its housing vaca-
tion and allocation services."
He said a number of measures would be imple-
mented by July 1 to improve communication between
Toll Transitions and DHA, including the early release
of movement plans to members. DHA will also make
changes to improve the process of finding a home.
"In the past, it has been difficult for members to
request a preview pin to access DHA's HomeFind
website if they hadn't already completed the pre-
request for removal pack. Members will soon be able
to complete this pack with DHA staff who will then
enter the data into Toll Transitions' IT system.
"Currently, a member using a preview pin needs
to contact DHA directly to reserve a property. This
process will also change because DHA will enhance
its preview pin access to give members the option of
reserving a property online."
Members who are dissatisfied with any aspect
of the relocation or housing services provided to
them by the respective service provider should report
their concerns to their local Defence Relocation and
TOLL POLL: Relocation administration services
was a key aspect looked at in a recent housing and
relocations review following a higher number of
complaints received regarding Toll Transitions' last
Photo: CPL Aaron Curran
THE next Defence Attitude Survey, to be held from
June 3 to 19, will measure Defence personnel's atti-
tudes on service and employment conditions.
The survey is conducted online to a 10 per cent
random sample of ADF and Defence APS person-
nel three times a year and measures conditions of
service, job satisfaction, family mobility, career
management and retention.
The DAS is commissioned by the Secretary
of Defence and the CDF and is sponsored by the
Deputy Secretary, People Strategies and Policy.
Results from the February survey will be avail-
able later this month.
For further information on the Defence Attitude Survey,
visit the Directorate of Strategic Personnel Policy
Research intranet site at http://aurora.cbr.defence.
gov.au/DSPPR/default.shtml or email the DAS project
manager at Defence.Surveys@defence.gov.au
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